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Prices

Repairs‎

If a repair will be equal to or more than 75% of the purchase price of an equivalent computer you will be notified before the repair is carried out.

Any “Quick Fix” conducted at the same time as any other service is £10 each.

Basic and “Quick” Fixes £20

Anything that does not fall under the “repair” categories. Things like adjusting settings, removing a few files to fix a problem, troubleshooting simple issues like network connectivity, transferring standard files less than 10GB, re-seating hardware, wiring, and cables, installing or troubleshooting printers, and appointments that end up requiring very simple and quick solutions not worthy of the full repair cost.

Major Repairs (Software, Hardware, and Networks) £29+parts

Any major repairs related to software, hardware, or networks. Things like Windows not booting properly, Blue Screens, malfunctioning routers/switches/hubs, BIOS problems, motherboards, drives, memory, Adobe, etc. Does NOT include malware or software issues that result from failed hardware. *If troubleshooting leads to malware as the source of the problem, you will be notified and the applicable (discounted) malware fee will be charged if you agree.*

Maintenance

Major Tune-Up requires First Option to have the PC overnight. Quick Tune-Up is conducted on site in one hour or less (on average).

Major Tune-Up £49.99

A top-to-bottom tune-up of the entire PC: Internal, external, and operating system.

INCLUDES

  • Disassemble the PC and remove dust from and inspect all internal components.
  • Remove and reapply thermal paste on applicable components.
  • Run graphics, memory, and hard disk tests.
  • Thorough Defragmentation

PLUS all items listed under Quick Tune-Up

ADDITIONAL OPTIONS

30% Off Applicable Malware Removal £28+

Quick Tune-Up £29.99

A quick, on site tune-up of the operating system only.

INCLUDES

  • Check for malware and consult on removal if present (additional costs apply for removal).
  • Assessment w/ upgrade or software suggestions.
  • Optimize the PC’s start-up and shutdown process for fastest experience.
  • Remove and clean all temp and registry files.
  • Install any operating system updates that are available.
  • Check for and install all available driver updates.
  • Fully test operation of the PC for proper function.
  • Dust and cleanup the exterior.
  • Clean up unnecessary programs and optimize web browsers.
  • Basic Defragmentation[/reveal]

ADDITIONAL OPTION

30% Off Applicable Malware Removal £28+

Malware (Viruses, Spyware, Trojans, etc.)

Malware Removal‎

Standard Cleanup and Removal £35

Choose if experiencing general malware symptoms such as: Recurring pop-ups, slow response, randomly missing Windows functions, buttons, or menus, automatic restarts, and the like.

INCLUDES

  • Removal of all malware.
  • Dust and cleanup the exterior.
  • Assessment w/ upgrade or software suggestions.
  • Repair start-up and operating system issues that are the direct result of the malware.
  • Optimize the PC’s start-up and shutdown process for fastest experience.
  • Remove and clean all temp and registry files.
  • Install any updates that are available.
  • Test PC for proper operation.

ADDITIONAL OPTIONS

Major Tune-up

£36 (Over 30% off!)

Major Cleanup and Removal

£60

Choose if experiencing the symptoms of a CryptoLocker virus, FBI virus, or similar infection. The nature of these more dangerous viruses causes a higher price because they can do far more damage than the average virus and are generally more labor intensive to remove.

INCLUDES

  • Removal of all malware.
  • Dust and cleanup the exterior.
  • Assessment w/ upgrade or software suggestions.
  • Repair start-up and operating system issues that are the direct result of the malware.
  • Optimize the PC’s start-up and shutdown process for fastest experience.
  • Remove and clean all temp and registry files.
  • Install any updates that are available.
  • Test PC for proper operation.

ADDITIONAL OPTIONS

Major Tune-up

£36 (Over 30% off!)

*The above malware services include basic data recovery (when necessary) if backup is already available and not corrupted by the infection. If no backup has been created prior to the infection, or the backup is corrupted, then only the virus itself will be removed. No guarantee of data recovery exists. Any damage repair outside of the listed scope of work will result in additional costs, however, you will be notified prior to the repairs being done.

Custom Computers

Special software such as video/photo editing, productivity, or specialized software for security can be installed at no extra charge other than the cost of the software itself (limit of 5 programs).

ALL custom PCs come with the following benefits: FREE delivery and installation to local (Totton) residents. A FREE Quick Tune-Up 6 months from purchase date. As well as 20% off any maintenance plan for the life of that PC. These are services you will never have with a store-bought PC!

OVERCLOCKING

the unique customization of process speed within a computer – is available at extra cost for certain PCs upon request. Due to the nature of overclocking, permanent and devastating damage can be done to a PC if not done by a professional! This includes risks such as: Permanent data loss, fire, electrocution, and destruction of the internal parts of the PC. Because of this, First Option will only warranty overclocking performed by its own technicians. In order to ensure proper and safe function of an overclocked PC a warranty sticker will be placed on the case and a BIOS password will be put on any overclocked First Option custom PCs, meaning you will not be able to adjust these settings yourself. First Option will be happy to leave off the password and warranty sticker for you, however, warranty will be void on the PC. Overclocking is a GREAT way to get maximum performance and longevity out of your PC. It is the equivalent of fine-tuning a NASCAR or Formula 1 racecar. But the same principles apply. If the fine-tuning is done incorrectly on those vehicles, the results can be catastrophic. Please leave it to a First Option professional.

Custom Computers for the Everyday User‎

Budget PC £100+

A budget PC is exactly that. A budget car will get you the bare essentials to get you from Point A to Point B and so will a budget PC. Upgrade ability may be limited, but always possible. There will be no bells or whistles as compared to some of the other custom PC options available. If all you use your PC for is to play Solitaire, browse YouTube and Facebook, and check emails, then this category will fit you perfectly! The high-end prices of this category hover in the £180 range.

Mid-Line PC £200+

A Mid-Line PC is the equivalent of a mid-sized sedan like Toyota Camry with all the options. You will have excellent customizeability and future upgradeability. You will have great performance in speed, productivity, and reliability. Gaming and photo/video editing will be acceptable for the average user. The high-end prices of this category hover in the £450 range.

Gaming PC £400+

Now you’re talking performance. These PCs are the equivalent of an $80,000 BMW or Mercedes and you will definitely notice the difference between these PCs and lower categories. Things like load times, productivity, and speed will be blown away. Upgradeability? Almost eternal. Customers who upgrade a few parts here and there every couple of years don’t buy a new PC for over a decade other than for the feeling of something “brand-new”, if it suits them. These PCs aren’t just for gamers, but if you are one, you will be able to run any game, all settings on “extreme”, without a single issue. The top of the line gaming PCs (we are talking the Ferrari’s of PCs) easily approach the $3,000 range. However, a good gaming PC will average £900.

ADDITIONAL OPTIONS (Select PC Parts Only)

Overclock (One Component)

£35

Overclock (Two Components)

£48

Overclock (Three Components)

£72

All-Around, High-End PC

£500+

Don’t have a specific desire to “game”, nor do you need a PC for the sole purpose of graphics/video editing? Not looking for a low to mid range PC nor a business computer? Look no further First Option will build you a PC that will meet all of these needs at any time. This means your PC will be built and customized to fit nearly any high-end need, regardless of your hobby or profession. The cost of these PCs vary widely from person to person, so there is almost no limit to the cost of one of these PCs. However, a good All-Around PC will run £900-£1250.

Custom Computers for the Professional.

Business PC £150+

If you need a PC for most types of business, then First Option can build that, too. Consultation will involve finding out exactly what your business needs are, pricing the software for your needs, and tailoring the performance of the PC to it’s specific function within your business. Expect most average business PCs to hover in the £250-£350 range. not including businesses with a special need for graphics editing or software which requires high amounts of processing power. A high-end business PC customized for businesses who do graphics editing or run processing-intense software (scientific or extreme calculating software) can easily approached the £1200 range, but prices depend highly on specific needs.

Graphics/Video Editing PC £420+

If‎ your livelihood or hobby revolves around editing photos, video, or creating graphics and special effects, then this PC is for you. First Option will customize every part to your specific needs. Be aware, these PCs rely heavily on graphics, processing, and memory, all of which create immense amounts of heat when under heavy use. Therefore, highly efficient cooling systems are needed in these PCs for maximum life and performance. As a result, most of these PCs are not as small as your average PC. Most of these PCs come standard with liquid cooling (just like a car) and come equipped with a radiator, fan, and coolant pump, unless otherwise requested. The top of the line PC in this category will easily approach £2500. However, a great graphics editing PC will average £1200.

Plans

Maintenance Plans

You maintain your car on a regular schedule to make it as reliable as possible, so why not the equipment you use to store your important data, perform work, recreate, and accomplish tasks . First Option will come to your location and perform maintenance according to the schedule you choose. Not to mention, upgrades and repairs during the Quarterly Major Maintenance plan are discounted by 10% on these plans!‎

Quarterly Quick Maintenance. £64 per year.

Every 3 months a Quick Tune-Up will be performed on-site (total of 4 maintenance sessions). See the “Quick Tune-Up” service under the “Repairs and Maintenance” section for a list of all services performed.

Quarterly Major Maintenance (Best Value) £124 per year.

Every 3 months a Major and Quick Tune-Up will alternate, starting with a Major Tune-Up. See the “Quick” and “Major Tune-Up” services under the “Repairs and Maintenance” section for a list of all services performed. This maintenance plan also includes 10% off all repairs and upgrades during the duration of the plan! It is by far the best value service offered by First Option.

Data Recovery and Backup

Data Recovery

Data recovery is never a guaranteed service. Depending on how long it has been since the data was lost, the type of storage media, the data being recovered, and protective software installed on the PC, data recovery may or may not be successful. In most situations, much of the data can be recovered. Price increases depending on the severity of damage to the drive (if any), if data recovery needs to be outsourced to someone else, or the amount of data to be recovered is very large (500GB or more)

If special software has been used to permanently erase the data, recovery is NOT POSSIBLE. No attempt will be made to recover the data.

If it turns out that the data you need cannot be recovered (for Specific Data Recovery options) or more than 50% of the hard drive is unrecoverable (for Erased Drive options), a service fee of £30 will be charged for the attempt. Data recovery is unpredictable, can be labor intensive, and is time consuming, this is the reason for charging a fee even if the recovery is unsuccessful. If this seems unfair to you, we apologize but please consider the fees charged by major data recovery specialists. They can start at £180 and go up into the thousands upon thousands of pounds, regardless of whether they are successful.

Specific Data Recovery from PC £42+‎

Recovery of specific data (photos, files, or similar) from a PC.

Specific Data Recovery From Device £32

Recovery of specific data from a device other than a PC such as: Thumb drive, external drive, CD/DVD, etc.

  • Recovery of Entire Erased Drive (50 – 500 GB) £90+

    Recovery of all data on any device of 50 – 500GB in size.

  • Recovery of Entire Erased Drive (501 GB – 1 TB) £119+

    Recovery of all data on any device of 501 GB – 1 TB in size.

  • Recovery of Entire Erased Drive (1 TB – 2 TB) £149+

    Recovery of all data on any device of 1 TB – 2 Tb in size.

Data Backup and Transfers

Data Transfer is most useful for setting up new PCs and transferring the data from an old PC. User Accounts, settings, files, and a few other items can all be transferred so your transition to a new PC is smooth and seamless. Please note, Microsoft has removed the Windows Easy Transfer from Windows 8.1. Therefore, transfer must be done manually.

Recurring Backup Plan £35

Setup of one PC on a data backup plan to any storage media. *Does not include cost of backup software. Please contact First Option for a quote on the cost of software.*

Transfer of Data £42

The transfer of data from one device to another or recovery using an already backed-up image or data.

PC/Software Installations and Hardware Upgrades

PC Installation and Setup

PC Install £29+

Physical set-up of one PC.

Includes:

  • Physically setup one PC, monitor, keyboard, mouse, and speakers.
  • Conduct “out-of-box” setup, if necessary.
  • Setup user accounts.
  • Optimize start-up and shutdown processes.
  • Removal of any unwanted or trial programs.
  • Connect the PC to the internet (if there is an available connection at the location.
  • Setup browser and optimize its functionality.
  • Install all Windows updates and drivers.
  • Install any major software such as Office, Adobe, etc.
  • Install printer, external drives, and peripheral equipment.

ADDITIONAL OPTIONS

Data Backup Setup (1 Device)

£20 (Over 30% Off!)

Upgrades‎

All prices are for the installation and setup of the upgraded part only. Cost of parts, hardware, devices, or software are separate and additional.

All hardware installations include physical installations, installation of any necessary software/drivers (cost of software may be additional), and full testing of proper function of hardware.

RAM, Hard Drive, CD/DVD/Floppy Drives, and Peripherals £29

Installation of RAM, Hard Drive, CD/DVD/Floppy Drive, and any peripheral devices for the sole purpose of an upgrade or installation not connected with a First Option repair. Price is for both desktop and laptop PCs.

Expansion Cards £35

Installation of any expansion card (graphics cards, sound cards, networking cards, etc.) for the sole purpose of an upgrade or installation not connected with a TechRight repair.

Power Supply £30

Installation of a power supply for the sole purpose of an upgrade or installation not connected with a First Option repair.

Motherboard (Desktop)£48

Installation of a motherboard for the sole purpose of an upgrade or installation not connected with a First Option repair. Be aware, motherboard upgrades usually require the purchase of a brand new Windows license key as Microsoft considers a new motherboard to be a “new computer”. This does not apply to retail versions of Windows.

Motherboard (Laptop) £65

Installation of a motherboard for the sole purpose of an upgrade or installation not connected with a First Option repair. Motherboard installation is much more labor intensive on a laptop than a desktop, requiring that the entire laptop be disassembled.

Software

Any Software (Other than Windows)£24

Installation and setup of software on any PC besides a custom First Option PC. Up to 3 software programs. Includes adding shortcuts, testing for proper function of software, installation of any updates or drivers required, and configuration of any specific settings when applicable.

Additional costs:

  • Each Additional Software Installation £6 ea
  • Brand New Windows Installation £39

Installation of a single copy of Windows, any version. Includes the full setup of all user profiles, customization of settings, explanation of features, as well as optimization of start-up and shut-down processes. Setup also includes installation of all required drivers as well as installation of all current updates.

Re installation/Factory Reset of PC £29

The total factory reset and reinstallation of Windows that is currently installed and operating on a PC. Includes the full setup of all user profiles, customization of settings, explanation of features, as well as optimization of start-up and shut-down processes. Setup also includes installation of all required drivers as well as installation of all current updates.

Networking

Wireless and Wired Networks

Cost of equipment such as routers, cabling, switches, or hubs are additional. Only labor is listed below.

Home Router Setup +3 Devices

£45

Connect and setup one router as listed below along with connection of two devices to the router.

INCLUDES:

  • Physical connection and setup of one router.
  • Configure DHCP settings or work with ISP (internet Service Provider) to establish static IP.
  • Update router firmware if needed.
  • Configure the wireless connection with desired name and password.
  • Enable wireless security as desired.
  • Connect up to three devices to the router.
  • Will troubleshoot and fix any issues involved with setup of the network.

Includes up to 25 feet of Ethernet cable.

ADDITIONAL OPTIONS:

  • Additional device connections, £3 per device.
  • Additional Ethernet cable (Cat5e), £0.3 per foot.
  • Additional routers during same session,£24 each.
  • Small Business/Office Router Setup +3 Devices £45.

All services are identical to the “Home Router” services with the only exception being that the initial price covers 1 hour. Each additional hour is billed at £30 per hour. A basic single-router network installation with 3 devices or less can be done in about an hour.

ADDITIONAL OPTIONS

Each hour beyond the first.

£30/hour