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Diagnostic/Troubleshooting

So you have a problem with your computer or device and need someone to take a look at it. No problem! FirstOption will come to your location and diagnose your problem and present a solution to you FREE of charge. Unfortunately, because FirstOption comes to your location to conduct the diagnosis we do charge a £35 fee for any diagnosis that is refused.

“Wait. So I have to pay you, even if your diagnosis is ridiculous?!” Not at all! If our solution does not work or TechRight is unable to fix the problem, even after hours of working on it, you pay absolutely NOTHING! This minimizes both your and our risk. We aren’t giving out free solutions after driving to your location and you aren’t paying for bogus solutions. It’s a win-win!

So, what all does a diagnosis involve? That is not an easy question to answer because every computer problem is unique and every solution is a little different. Depending on the problem you are experiencing, a diagnosis can be as simple as looking up some codes in a reference manual or as complicated as running some diagnostics software to help determine the problem. In some rare cases, the computer may need to be partially disassembled in order to really get to the root of the problem. But, again, this is rare.

So if you’re experiencing computer problems, why not give us a call or fill out a service request form? You have nothing to loose and a perfectly operating computer or device to gain, at outstanding prices! We hope to see you soon.